Toys''R''UsInc - Guest - Store Policies and Guarantees

We will gladly accept returns within 90 days of the purchase date on most items sold at any Toys"R"Us store in the United States and Puerto Rico, with the exception of video games/accessories/systems, computer software, VHS, DVD, music electronics, radio control cars, trading cards, collectibles and consumer electronics. See below when accompanied by a receipt.

To make the process easier and faster, please follow these easy steps:

1. Bring your dated purchase receipt. Receipts will help us process your return quickly and fairly. For your convenience, we also offer gift receipts for any item purchased, at any time. We will not accept returns or exchanges without an original receipt.

2. Please keep all packaging and accessories. To help us quickly process your return, please bring all original packaging, accessories and instruction manuals back to the store, along with the product you are returning. We will check the contents of all returned packages to ensure that you receive the correct item in exchange for the product you wish to return.

3. Please return items within the appropriate time period. For most products sold at Toys"R"Us stores, we will be happy to exchange items within 90 days of the purchase date or offer you a refund based on your method of payment when accompanied by a dated receipt.

We will accept returns within 45 days of the purchase date on the following products: video games/accessories/systems, computer software, VHS, DVD, music electronics, radio control items, trading cards, collectibles and consumer electronics.

We will gladly accept returns on merchandise within 90 days of the original purchase date. Items must be returned in original packages with all parts and manuals included.

FOR RETURNS WITH A RECEIPT:

Payment made by:	Refund in the form of:
Cash	Cash
Credit Card	Credit to the card with the same account number
Check, within last 7 days	Merchandise Credit
Check, after 7 days	Cash
Merchandise Credit	Merchandise Credit
Debit Card	Cash

FOR RETURNS WITH A GIFT RECEIPT/.COM PACKING SLIP:
If you are returning an item using a gift receipt or .com packing slip, your refund will be in the form of a merchandise credit.

FOR RETURNS WITHOUT A RECEIPT:

If the original payment was made with a credit or debit card, we can look up your purchase using our register system and credit your account.
If the item was purchased from a baby registry, we can look up the purchase using our baby registry system and issue a merchandise credit.
A driver's license or other valid identification is required to process all returns without a receipt.
We reserve the right to decline returns without a receipt.

Return Guidelines for VHS/DVD/BREAST PUMPS/MONITORS/ELECTRONICS
We will gladly accept returns with a receipt for VHS, DVD, breast pumps, monitors, and electronics within 45 days of the original purchase date. Items must be returned in original, sealed, and unopened package. If the package has been opened, the item may only be exchanged for the identical item or title.

If you have further questions about our return policy, please speak to a member of the management team in our stores or call 1-888-BABYRUS (1-888-222-9787). We will be happy to assist you.

FOR INTERNET PURCHASES

Toysrus.com/Babiesrus.com Return Policy

Items purchased at Toysrus.com or Babiesrus.com may be returned directly to Toysrus.com/Babiesrus.com or at your local Toys"R"Us or Babies"R"Us store except where the packing slip states, "Not returnable in stores." Please note the following policies regarding returns to Toys"R"Us or Babies"R"Us stores:

Refunds on items returned to Toys"R"Us or Babies"R"Us stores will be given in the form of merchandise credit only; and
Returns to Toys"R"Us or Babies"R"Us stores will otherwise be subject to the applicable store return policy.

Returning a Product to Toysrus.com/Babiesrus.com

Items purchased at Toysrus.com/Babiesrus.com may be returned within 30 days in unopened or original condition with a copy of the packing slip to our Toysrus.com Return Center.
Refund of the price of the item and any applicable taxes will be applied to the credit card used to purchase the item. Please note this applies even to items received as gifts.
Shipping costs will not be refunded unless the item being returned is damaged or defective. If you are returning an item because it is damaged or defective, please visit www.toysrus.com/returns for additional details.

Toysrus.com/Babiesrus.com Return Policy Instructions

To ensure that your refund is processed as quickly as possible, please follow these instructions when packing and sending your product for return.

Send the product in its original packaging.
Pack the product so that it won't be damaged during the shipping process.
Include a copy of the packing slip.
Send the product via a method that can be tracked. For example, if you are sending it through the United States Postal Service, please send via certified mail. We cannot process your return until your product has been received. Toysrus.com and Babiesrus.com are not responsible for items lost during shipping.
Unless a different address is specified on your packing slip, all returns should be returned to the following address:

Toysrus.com Return Center
5765 GreenPointe Drive
Groveport, OH 43125

Damaged or Defective Items

To return a damaged or defective item to Toysrus.com/Babiesrus.com, please contact our customer service team by email at customer-service@toysrus.com or by phone at 1-800-TOYSRUS (1-800-869-7787). Our customer service team will provide you with a pre-paid return shipping label and pick-up instructions. Once we receive the returned item, you will be refunded the price of the item and any applicable taxes and shipping costs. Refunds will be applied to the credit card used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us.

"R" US RAIN CHECK POLICY

It is our intention to have every item advertised in stock at our retail stores. Should certain items be unavailable in our stores due to unforeseen difficulties, we will gladly issue you a rain check at your request. Rain checks do not apply to special offers or to limited supply items, which are available only while quantities last. We also reserve the right to limit quantities. The selection and price of items online and by telephone often varies from the toys featured in our stores and in our store advertisements. Supplies of items online and by telephone are limited and are not subject to rain checks.

"R" US GIFT CARD POLICY

Terms & Conditions

Gift Cards can be used only for purchases of merchandise at Toys "R" Us, Babies "R" Us or Toys "R" Us/Geoffrey stores in the United States, Puerto Rico and Canada, and/or at Toysrus.com, Babiesrus.com and other affiliated Internet sites. Proof of purchase is required to cancel or replace lost or stolen cards. Positive account balance required for card replacement. We will only accept cards sold by us or our authorized resellers or distributors. Not for promotional use without consent of Toys "R" Us. We reserve the right to modify the terms of this card to comply with changes in applicable law.